Privacy Policy

1. Introduction

At Goodtogo Thailand ("we," "our," or "us"), we are committed to protecting the privacy and security of our clients and website visitors. As a Ceramic OEM Manufacturer serving global markets, including the United States and Europe, we understand the importance of data confidentiality, especially regarding proprietary designs and business information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our manufacturing services.

2. Information We Collect

We collect information that helps us provide efficient manufacturing outcomes and customer service. This includes:

• Personal Contact Information: Name, email address, phone number, and company name provided through inquiry forms.
• Business Information: Shipping addresses, billing details, and tax identification numbers necessary for export/import documentation.
• Product Specifications: Design files, technical drawings, and 3D models shared for prototyping and production purposes.
• Usage Data: Information on how you access our website, including IP address, browser type, and pages visited, to improve user experience.

3. How We Use Your Information

Your data is used primarily to facilitate the OEM manufacturing process:

• Project Development: To communicate regarding mold development, sampling, and mass production timelines.
• Logistics & Fulfillment: To arrange shipping, customs clearance, and delivery to your designated warehouses in the US, Europe, or elsewhere.
• Communication: To send production updates, invoices, and relevant industry insights.
• Legal Compliance: To comply with export regulations in Thailand/China and import regulations in your destination country.

4. Protection of Intellectual Property

As an OEM partner, we treat your product designs and specifications with the highest level of confidentiality. Goodtogo Thailand does not share, sell, or reproduce your proprietary designs for other clients or third parties without your explicit written consent. We are happy to sign Non-Disclosure Agreements (NDAs) prior to receiving sensitive design files.

5. Third-Party Disclosure

We do not sell your personal data. We may share necessary information with trusted third parties solely for the purpose of fulfilling our contract with you:

• Logistics Partners: Freight forwarders and shipping carriers to deliver your ceramic products.
• Payment Processors: Secure banking institutions to process international wire transfers.
• Legal Authorities: When required by law to comply with regulatory obligations or protect our rights.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect site functionality.

7. Your Rights (GDPR & International)

Depending on your location (e.g., European Economic Area), you may have specific rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data ("Right to be Forgotten"), subject to legal record-keeping requirements for business transactions.
• The right to withdraw consent for marketing communications.

To exercise these rights, please contact us using the information below.